Make A referral
Connect a friend or loved one to us today!
Make a referral to connect your loved one with compassionate support services that are flexible, personal, and designed to help them live well at home and stay connected to their community.
Make a referral
We support people across Wangaratta, Chiltern, Rutherglen, Myrtleford, Benalla, Beechworth, Yackandandah, and Albury/Wodonga and if you’re nearby or a little further out, get in touch to chat about how we can support you where you are.
Here to back them every step forward
We’re not just here to help with the day-to-day, we’re here to celebrate the wins, build confidence, and support your loved one to live a life they’re proud of. With the right support, real progress is possible, and we’ll be there to champion every goal, milestone, and moment that matters.
How do I know my loved one is being treated with respect?
We understand how important it is to know your loved one is not just being “looked after” but truly respected. Our team takes the time to build trust, communicate clearly, and treat every person with genuine kindness and dignity. We encourage feedback, regular check-ins, and ongoing communication to make sure the care we provide is always in line with your expectations.
Can I stay involved in their support?
Absolutely. We see families and close friends as part of the bigger picture when it comes to good support. If your loved one is happy for you to be involved, we’ll make sure you’re kept in the loop and given opportunities to share ideas, ask questions, and take part in planning where appropriate. Your insight often helps us provide even more meaningful support.
What if their needs change suddenly?
We’re set up to be responsive and flexible. If something changes, big or small, we’ll work closely with your loved one (and with you, if they want) to adjust their support quickly and smoothly. Whether it’s extra care at home, more help with routines, or increased social support, we’ll be there to adapt and step in where needed.
How do you match support workers with participants?
We don’t just fill a roster, we focus on the right fit. That means considering personality, communication style, interests, and comfort level. We know how much a strong connection matters, so we take the time to get to know both the participant and potential workers before any support starts. If things don’t feel right, we’ll revisit and adjust without hesitation.
What kind of updates will I receive?
We believe in open, honest communication, not just when something goes wrong, but to celebrate progress too. With the participant’s consent, we provide regular updates through phone calls or emails, and we’re always happy to schedule a time to talk through anything in more detail. Our goal is to keep you informed and reassured without overwhelming you.
